Call Center Application Form

1. Please check any of the following services your company offers to clients.
   
   Inbound Call Handling
   Outbound Telemarketing
   IVR
   Market Research
   Fulfillment
   Direct Mail
   Consulting
   Other (please specify)
   
   
2. What service do you consider your best specialty?
   
   Inbound Call Handling
   Outbound Telemarketing
   Other (please specify)
   
   
3. What percentage of your business is inbound versus outbound?
   
   Inbound Percentage
   Outbound Percentage
   
   
4. What percentage of the work you perform for your clients is business to business and/or business to consumer.
   
   Business to Business
   Business to Consumer
   
   
5. Which industries most represent your current client list?
   
   High Tech
   Banking and Finance
   Mortgage
   Insurance
   Healthcare
   Telecommunications
   Pharmaceutical
   Utilities
   Fund Raising
   Advertising Agencies
   Other (please specify)
   
   
6. Does your organization have licensed agents?
   
   No
   Yes (please specify industry)
   
   
7. Does your company offer other language capabilities, in addition to English?
   
   No
   Yes (please specify)
   
   
8. Which of the following best describes your pricing model?
   
   Hourly
   Pay for Performance
   Other (please specify)
   
   
9. How many TSR's or CSR's does your company employ?
   
   
   
10. How many workstations does your organization have?
    
    
    
11. How many call center sites does your organization have?
    
    
    
12. Please provide the locations(s) of your call center(s).
    
    
    
13. What are your hours of operation?
    
    
    
14. How many years has your company been in business?
    
    
    
15. Please provide the name and telephone number of another person in your company that we can contact, should you be unavailable.
    
    
    
16. Are you interested in upsell programs?
    
    Yes
    No